CGS One AppSign in

Reset your password

Forgot your password? Get a reset link at your Carelon email and set a new one.

Before you start

  • You need to be signed out. If you're signed in, the reset page asks you to log out first.
  • Access to your Carelon email inbox. The reset link is sent there.
  • Password reset is for registered accounts. If you've never set a password, follow Register your account instead.

Steps

  1. Go to the sign-in page, enter your domain ID and select Next. On the password screen, select Forgot password? under the password field. You can also go straight to the reset page.
  2. On Reset Your Password, check your domain ID and select Next. If you came from Forgot password?, it's already filled in. You'll see Check your email.
  3. In your Carelon email, open the message Password Reset from CGS One App and select Reset. Do this within 10 minutes.
  4. On Set Your New Password, type your new password in Set Password and again in Confirm Password, then select Set Credentials.

    This is a new password

    Your CGS One App password is just for CGS One App. It's separate from the one you use to sign in to your workstation or your Carelon email, and changing one doesn't change the other.
  5. When you see You're all set, select Go to login and sign in with your new password. You'll also receive a Password Reset Successful email.

Password rules

Your password must:

  • be 8 to 36 characters long
  • include at least one lowercase letter, one uppercase letter and one number
  • include at least one of these special characters: @ . # $ ! % * ? &

Only letters, numbers and the special characters above are allowed. Other symbols, such as -, _ or a space, aren't accepted. If you use one, you'll see Use only letters, numbers and these special characters.

Pasting is turned off on the password fields, so type your password in both Set Password and Confirm Password.

If something goes wrong

  • No email? Check your spam or junk folder. If it still isn't there, request a new link from step 1.
  • This account isn't registered yet: you've never set a CGS One App password, so there's nothing to reset. Follow Register your account instead.
  • Link not valid or Expired Password Reset Data: the link is older than 10 minutes, was already used, or a newer link has replaced it. Each link works once, and only the most recent one works. Request a new link from step 1.
  • Too many attempts. Try again in … minutes: after 10 wrong passwords in a row, password sign-in is paused for 15 minutes. Resetting your password lifts the pause, so you can sign in with your new password straight away. If your sign-in screen offers Email me a one-time code, you can use that instead.