CGS One AppSign in

Sign in with a one-time code

Forgot your password, or locked out? Sign in with a 6-digit code sent to your email.

Instead of your password, you can sign in with a 6-digit code sent to your email. It's handy if you've forgotten your password, or if password sign-in is paused after too many wrong attempts.

Before you start

  • Your account must already be registered. If it isn't, follow Register your account first.
  • Access to your Carelon email, or to your personal email if one is on file.

Steps

  1. Go to the sign-in page, enter your domain ID and select Next.
  2. On the password screen, select Email me a one-time code.
  3. If you have both a Carelon and a personal email on file, you'll see Where should we send your code? Choose Carelon email or Personal email, then select Send code. Addresses are partly hidden, for example ma•••••@carelon.com. Otherwise the code goes straight to your Carelon email.
  4. Open the email from CGS One App. The code is in the subject line, so you may see it in your phone's notification without opening the email.
  5. On Check your email, type the 6 digits. You're signed in as soon as all six are entered, or you can select Verify.

Codes are short-lived

A code works once and expires after 5 minutes. The screen shows a countdown. Requesting a new code cancels the previous one, so always use the code from the most recent email.

Good to know

  • Resend code becomes available 60 seconds after a code is sent. You can request up to 5 codes an hour.
  • Send to a different email appears when you have both emails on file.
  • Use password instead takes you back to the password screen.
  • If you send a code to your personal email, your Carelon email is notified too, so a code sent somewhere unexpected doesn't go unnoticed.

If something goes wrong

  • No email? Check your spam or junk folder, then select Resend code.
  • That code isn't right. Check you're using the code from the most recent email. The message tells you how many attempts are left.
  • Too many incorrect attempts. Request a new code. or This code has expired. Request a new code. Select Resend code.
  • You've requested too many codes. Wait for the time shown, or sign in with your password.
  • We couldn't find an email address to send a code to. Sign in with your password, or contact your HR partner to have your email address added.
  • Got a code you didn't ask for? Someone may know your domain ID. No one can sign in without the code, so you can ignore the email, but consider resetting your password.